The ShoreTel system is a fully distributed IP phone system with no single point of failure. Call control is distributed to intelligent gateways - called voice switches - and voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network. The result is a single-image system across all geographies, with complete feature transparency. Gone are the days of multiple PBXs, voice mail systems, automated attendants, and Automatic Call Distribution (ACD) systems. With ShoreTel, the phone system is distributed, the voice applications are integrated, and the management interface is best in class.
A ShoreTel phone system typically consists of:
- ShoreGear voice switches, which provide a gateway to telephones and trunks as well as call control software for the voice switches and IP phones
- ShoreWare software for voice mail and automated attendant services
- ShorePhone telephones with beautiful sight, touch and sound ergonomics
- ShoreWare Personal Call Manager desktop software for enhanced productivity
- ShoreWare Director for end-to-end system management, including installation, administration, maintenance and call detail reporting
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