May 2012
Make Announcements to a Paging Group

April 2012
Options for Sending Calls to Voicemail

March 2012
Customize Communicator Windows

February 2012
Create a Custom Communicator Toolbar

January 2012
Don't Miss Any of Bob's Tips

December 2011
Move Your Extension to a New Phone

November 2011
Update the Name on a Phone

October 2011
Maximize Security with Strong Passwords

September 2011
Ring Your Desk & Mobile Phones Simultaneously

August 2011
Request Features with ShoreTel Suggestions

July 2011
Correct Dialing Typos with the Back Button

June 2011
"Alert When Available" to Keep Up With Busy Colleagues

May 2011
Master ShoreTel with Free Online Training

April 2011
Setting Up Alternate Greetings

March 2011
Troubleshooting Call Manager

February 2011
Play Voice Messages Through the Phone

January 2011
Trouble Seeing Your Phone's Display? Adjust the Brightness!

December 2010
Don’t Forget to Set Your Holiday Greeting!