Thank you for being a loyal Select Telecom customer! Below are instructions to guide you through the process of notifying us of any difficulties you may experience with your telecommunications system. In order to get the fastest possible service, please follow the procedure below to request a service call:
Please include the following information in your service request:
- Name
- Company name
- Address where the system is having difficulties
- Phone number where you can be reached
- Brief description of the problem
- Name of someone on-site to give our Technician access
For non-emergencies –
- Call the Service Department at (914) 761-1313.
- If you reach us after hours, please leave a message in our general mailbox.
- Or, email us at service@select-tele.com
- For non-emergencies, you can expect to hear back from us within the next business day (Monday – Friday, 8 AM to 5 PM).
For emergencies –
- Call the Service Department at (914) 761-1313.
- If you reach us after hours, please follow the prompts on our Automated Attendant to leave a message in our Emergency Mailbox. This will alert our Service Manager and On-Call Technicians.
- For emergencies, you can expect to hear from us within 2-4 hours or sooner.
In any case, we will always call you back promptly to make arrangements to service your account. Our goal at Select Telecom is to provide all of our customers with the most prompt, courteous and dependable service available.
Please feel free to contact us at any time if you would like clarification on any of the above procedures.